I was the senior designer on this working with Dan Bryson (solid freelancer designer) . Manuela and Johann and everyone else for the languages team. The old site was a little tired and the navigation through the content had become confusing. We ran an extensive wireframing and prototyping exercise, removed or re-organised some content, added some new content and delivered a new visual style. Users liked the fresh site and it gained an iPlayer beating Net Promoter score of 85 from a score of 41 before.
